Job Role

You will be responsible for our customer complaints process and ensuring we remain compliant with various accreditations and legislation for our products. You will be required to investigate root cause of process issues and complete 8D and PPAP reports for customers.

Main Duties

• Effectively manage the Internal NCR Supervisor, ensuring all NCRs are thoroughly investigated and wherever possible, root cause is reached
• Ensure corrective and preventative action for NCRs is suitable and carried out effectively
• Timely escalation of any customer feedback emails including replying to the customer with any updates
• Investigations into customer feedback emails and escalation to relevant parties assigning actions wherever possible
• Ensure the business always remains compliant with ISO9001 QMS, working closely with the Head of Business Management Systems & Logistics
• Use environmentally sustainable practices in accordance with our environmental policy
• Seek ways to reduce waste and energy usage in accordance with our environmental objectives

Other jobs within your capabilities may be requested from time-to-time including any other role that you possess experience in that the Company may require you to fulfil.

Responsibilities & Competence

• Ability to read Engineering drawings
• Strong communication skills, both verbal and written
• Awareness of relevant TS/VDA standards and relevant FIA regulations & standards are desirable but not essential
• Knowledge of relevant FIA regulations & standards is desirable but not essential

Job Requirements

• Minimum three years of relevant professional experience
• Fluent in English
• Qualification in an engineering discipline
• Experience using basic & electronic metrology equipment
• Experience working within a manufacturing environment is desirable but not essential
• Experience of ISO9001 QMS and BS EN9102 reporting are desirable but not essential

The Package

• Salary - £40,000 - £50,000 depending on experience
• Generous Pension Scheme
• 33 days’ annual leave
• Holiday purchase scheme option
• Employee Assistance Programme
• Company sickness pay
• 40 hours per week
• Central location
• Good transport links

ATL do not offer Tier 2 Sponsorship. Applicants must have a right to work in the UK prior to application.

If you require any reasonable adjustments to be made during the application process, please get in contact with us either via email or telephone.