1st Line IT Support

Time added: 29.10.2019

Job Types: Full-time, Permanent

Salary: £20,000.00 to £25,000.00 /year

Hours: Monday - Friday 40 hours per week


  • IT & Systems: 1 year (Preferred)
  • managing own workload: 1 year (Preferred)
  • managing Hardware & Software: 2 years (Preferred)


  • 28 days’ annual leave (incl. bank holidays) rising to 34 with service
  • Competitive Salary
  • Holiday purchase scheme
  • Generous pension
  • Free parking
  • Company sickness pay
  • PPE / Uniform provided
  • Central location
  • Good transport links

Job Purpose

  • To provide first line IT Hardware & Software support for all departments
  • To act as the internal IT system administrator for all internal servers, network infrastructure telephony and business systems
  • Learn and assist with training on Company software packages, SmarTeam and Factory Master
  • Setup and training of new users on systems
  • Liaise with IT service provider

Main Duties

  • Single point of contact to our IT managed service provider
  • Act as first point of contact for all IT support issues and offering resolution for internal staff, and escalating to external support provider as required
  • Complete PC builds for new or existing users
  • The management of system access rights in line with ATL’s Information & IT Security Policy
  • Training of SmarTeam and Factory Master, plus any new ERP systems introduced
  • Liaise with HR to ensure that leavers are managed effectively within all business systems
  • Ownership of ATL’s IT network map and future IT roadmap
  • Assist with keeping the Business Continuity plans up to date for IT
  • Action ad-hoc IT requests
  • To ensure all ATL IT related hardware is managed in the most effective manner
  • Purchase new software and manage licencing

Responsibilities & Competences

  • Overall 1st line support for ATL’s IT infrastructure
  • To understand Factory Master and SmarTeam
  • Maintain confidentiality at all times
  • Ownership of tasks from start to finish
  • First line support for all queries within ATL
  • Must have strong attention to detail
  • Ability to manage workload
  • Be able to use their initiative to keep all processes moving

Person Specification

  • Proficient in English, spoken and written fluently
  • Proficient experience in Hardware and Software support
  • Knowledge of FactoryMaster or willingness to learn to a proficient standard
  • Knowledge of SmarTeam or willingness to learn to a proficient standard
  • Good experience of Telephony management
  • Good knowledge of IT networking infrastructure
  • Experience of Project Management desirable


  • Bachelor's (Preferred)

We do not accept applications through recruitment agencies.
ATL do not offer Tier 2 Sponsorship. Applicants must have a right to work in the UK prior to application.
If you require any reasonable adjustments to be made during the application process, please get in contact with us either via email or telephone.

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